FAQs

We hope we can answer your question below, but if not, feel free to contact us at support@crzyoga.com !

Account

How do I create an account?

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To create an online account please follow the steps below!

*Click User Image (top right corner)

*Click "create an account"

*Fill in all the required information

*Enter and confirm your password

Or just click here.

Then you are in!

Should I create an account before making purchase?

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You could still shop and checkout without an account. But for the best shopping experience, we recommend that you sign up for a free account here.

With quick and easy Sign-up, you'll be able to enjoy first-hand new product launching information and special discounts for subscribers.

How do I update my account informations?

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To update your account, please sign in and go to the account page to update your name, shipping/billing information and also change your password. 

I forgot my password, how do I sign in?

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 Click the" forgot password" on the page of login and fill in your email to receive the password reset link.

 

Is my information secure on this website?

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CRZ YOGA takes your personal shopping security very seriously.

We use standard data encryption technology when transferring and receiving your personal information. Pages requesting personal information should always the icons of A solid key or a locked padlock, which is at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".

We're always investing resources into the latest online security protection, so rest assured, you can shop safely and securely with us!

For more information and to read our full Privacy Policy, visit https://ca.crzyoga.com/pages/privacy-policy  

What is CRZ YOGA's privacy policy?

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We place a high value on customer privacy,click and learn about OUR POLICY

Payment

What‘s the paypal address of CRZ YOGA?

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paypal@crzyoga.com OR paypal@braonsale.com

What currency is the site in?

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CA: Canadian dollars.

Which payment methods can I use?

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We accept: 

VISA, Mastercard,American Express, UnionPay, Shop Pay, Apple Pay, Apple Pay.

How to pay with Paypal?

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Step 1:Create an account on Paypal.

Step 2:After clicking “Complete order”, you will be redirected to Paypal to complete your purchase securely.

Step 3:Select "REMEMBER ME" to save your information for faster checkout.

What should I do if my card is declined?

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The reason for this problem maybe that your credit or debit card company may have declined your payment. 

If this is the case, you will have to discuss directly with the issuing card company to find out why as we have no access to this information.

- As an alternate solution, you can try paying with a different card.

 

What should I do if there is a payment error?

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1.If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly. 

2.If you continue to receive the payment error message, you will need to contact your bank or card issuer.

 

Why do I see multiple pre-autorizations on my credit card?

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Some orders are sent in multiple shipments—when this happens you may see more than one pre-authorization on your credit card.

 

Will I be charged International bank fee or transaction fee when ordering?

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Depending on where you are ordering from, you may incur a 2-3% international transaction fee from your bank. This charge comes directly from your bank and is outside of our control. All the charged tax obey location law.

 

Will I be charged a customs tax?

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Customs taxes vary by country and we cannot supply estimated duties and taxes as this information will vary by country. Please consult your local customs office if you have any questions.

 

Order

How can I find my order information?

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  1. Log into your account on our website to view your order history. 
  2. Review the order information in the confirmation email that was sent to you at the time of purchase.
  3. For further assistance, feel free to reach out to our Customer Care Team. support@crzyoga.com

Where can I find my purchase history?

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  1. Log into your account on our website to view your order history. 
  2. Review the order information in the confirmation email that was sent to you at the time of purchase.
  3. For further assistance, feel free to reach out to our Customer Care Team. support@crzyoga.com

 

How can I cancel or change my order?

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Sorry, we will arrange to ship once your order, so it is a pity that you can't cancel the order. If unsuitable after receiving the product, you could return the product.

 

I forgot to add an item to my order,can I make a change before it ships?

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Once your order has been completed, the order will be moved to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items. 

Can I change the color/size of what I just ordered?

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Sorry, we will arrange to ship once your order, so it is a pity that you can't cancel the order. If unsuitable after receiving the product, you could return the product.

Can I make a change to my billing or shipping address before my package ships?

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In general, the address cannot be modified after the order is placed. If you have questions, please consult customer service:support@crzyoga.com

When will my order ship?

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We will dispatch your goods as soon as possible after the order is placed. For the specific logistics time please see here

Shipping

Standard shipping fee?

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Please check here to know more

 

How can I get free shipping for my order?

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The Standard Shipping is free. Detail please check:

https://ca.crzyoga.com/pages/shipping-return

Where can we ship to?

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We can basically deliver worldwide.

Detail please check here.

 

When will my order be delivered?

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Please check here to know more.

 

Will I be charged for duties & taxes?

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Customs taxes vary by country and we cannot supply estimated duties and taxes as this information will vary by country. Please consult your local customs office if you have any questions.

How do I know that my order has been shipped?

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Please make sure that your email address in the order is correct at first.

When your order has been shipped, we will send you an e-mail with your tracking number which you can track online.

-If you have questions, please consult customer service:support@crzyoga.com or dm us in IG

Can I have my order redirected to a different address after shipped?

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Sorry, the address cannot be modified after the order is shipped. 

How do I track my order?

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If you have an account, you can log in and click 'Order-Order Detail' to see your order tracking details.

You could also get the information in the confirmation email.

Why was my order shipped in multiple packages?

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Since our goods are stored in different warehouses, your order may be divided into multiple packages to be sent out from different warehouses.

If my order is delayed, what should I do?

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Please contact our Customer Care Team: support@crzyoga.com

My order status says delivered but I haven't received it, what should I do?

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Please contact our Customer Care Team: support@crzyoga.com

Return&Exchange

Return policies?

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Detail please check here.

 

How do I request a return?

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To learn more return detail, please click here to check Return Instructions and Return Processing. 

Can I exchange the products?

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Our site does not offer an exchange policy, please submit a new order for your new items.

What items can't be returned?

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* Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.

* We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.

* Any bundles or packs must be returned in full and under the above condition for a full refund.

When will my return be processed?

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To learn more return detail, please click here to check Return Instructions and Return Processing.

 

When can I expect my refund?

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To learn more return detail, please click here to check Return Instructions and Return Processing. 

How do I check my refund status?

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You could check the PayPal or credit card to get the information.

I've received a damaged or defective item. What should I do?

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Very sorry for the mistake. You could contact our customer service team to go further.

I received the wrong item. What should I do?

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Very sorry for the mistake. You could contact our customer service team to go further.

What should I do if my package is missing an item?

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Very sorry for the mistake. You could contact our customer service team to go further.

I got the wrong size! Can I exchange for a smaller/bigger size?

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Sorry, Our site does not offer an exchange policy, please submit a new order for your new items.

Gift Card

How do I purchase a CRZ YOGA Gift Card?

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You could click here and buy the e-gift card.

 

How do I use gift cards?

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You will be able to enter a Gift Card code in the cart above subtotal. If the gift card balance does not cover the full amount, please add Paypal/credit card information to complete the transaction.

If I don’t have enough money on the Gift Card to cover my online purchase, can I combine it with other payment methods?

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Yes. You can combine Gift Cards with other available payments.

How do I check the balance and transaction history on my gift card?

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After checkout, the digital gift card code will be sent via email. 

Opt to click "Add to Apple Wallet" button in email adding the card to your Apple Wallet.

You can check the balance yourself in your Apple Wallet or contact us with the last four digits of your card and we can resend the balance to your original email.

Do Gift Cards expire?

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No. The Gift Cards don't have an expiry date.

Products

The style/size/color I want is out of stock. When will you be restocking?

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If something is out of stock, you can sign up for back-in-stock email alerts on the product page of the out-of-stock item.

You could also subscribe to our email which will send the newest information about the products.

How do I know when the item I‘m looking for is back in stock?

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You just need to sign up for back-in-stock email alerts on the product page of the out-of-stock item and then you could receive the notice.

How do I find the right size?

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To get the right size,you could click the size guide on the product page and refer to the size reviews from other customers.

I am between sizes, what size do you recommend?

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Please refer to our size chart on the product page or the size reviews from other customers. If you still need assistance, please contact customer service for any additional help.

Discount

Are there any coupons or promo codes I can use?

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We have some promotions like Buy 2 get 10% off with code "CRZ10".

Or sign up for our email newsletter as we will hold occasional campaigns, some of which do have coupon codes.

How do I use coupons/code?

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You just need to enter the discount code in the cart above the subtotal to use it. If you have questions, please consult customer service:support@crzyoga.com

Can I use more than one coupon code on my order?

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It is a pity that only one promotion can be applied per order at this time.

What do I do if my coupon isn't working?

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Details of each promotion vary, so please make sure you meet the conditions of the code.

Also please feel free to get in touch with our Customer Care Team for assistance.

Can I return an item purchased with a coupon?

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Yes, we will refund the actual amount paid for your order.

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